Netflix NW-2-5 problem on Smart TV can be easily fixedTop Methods to Fix Netflix NW-2-5 ErrorMethod 1. Check if the streaming app is allowed on the network you are usingMethod 2. Test your Internet connectionMethod 3.1 Restart your smart TVMethod 3.2. Completely shut down and then wake your home network back into lifeMethod 4. Bypass the router by connecting smart TV to the modemMethod 5. Strengthen the WiFi signalFix NW-2-5 error in XBox One/360, PlayStation 3/4, Roku, Blu-Ray Player, and othersCheck your Xbox 360 DNS configurationConfigure Xbox One DNS settingsConfigure PlayStation 3/4 SettingsOne option you might haven’t thought about – BT Parental Controls
In many cases, users suggest that they cannot reach the specific app service, although other streaming apps work just fine. Often times, Netflix NW-2-5 issue appears after app update. The notification says: We have to admit that we have encountered the same problem before, and it can be really frustrating at first. When everything fails, one simply starts looking for a solution online. Here are the confirmed methods that help to fix Netflix NW-2-5 on Smart TVs and other devices. We have tested these methods and can confirm that they indeed work!
Top Methods to Fix Netflix NW-2-5 Error
Method 1. Check if the streaming app is allowed on the network you are using
One of the reasons why you might be facing Error Code NW-2-5 is merely a block set up on the WiFi network you are using. It is very likely if you are using Wi-Fi at work, school, or uni. Besides, keep in mind that public Internet networks usually have finite bandwidth, or, in other words, slow performance resulting in a low-quality connection between your device and Netflix servers. If you are not using public WiFi network and the issue occurs while you are using cellular data or satellite Internet, consider changing the network. The best idea would be to switch to cable Internet or DSL as this results in better connection quality and speed.
Method 2. Test your Internet connection
To ensure that your Internet connection is OK, consider running a network connection test. You can find one of these online – just Google the search phrase. We suggest using Fast Speed Test by Netflix as it checks your connection to its own servers. To ensure that you’re testing the right connection on your computer, check the Network settings on TV first. Get to know whether you’re connected to Ethernet or Wi-Fi, and the name of the connection. If the test fails, it indicates a problem with your Internet. The easiest way to fix is to get in touch with the maker of your device and ask for help. If that is not the case – the Internet connection is, and you face no problems opening other streaming services and apps, continue reading below.
Method 3.1 Restart your smart TV
Method 3.2. Completely shut down and then wake your home network back into life
Method 4. Bypass the router by connecting smart TV to the modem
Using a WiFi router which is attached to your modem? That might be the issue causing Netflix NW-2-5 Error to appear. Therefore, we suggest you try this method right after the reboot of the network. Additionally, the method given below allows identifying wireless or router connectivity issues. If you succeed, you can understand that the router is the problem. In case you do not want this as a permanent solution, we suggest getting in touch with people who set up the home network for you. They will need to configure router’s settings properly so you would not have to face Netflix NW-2-5 problem again.
Method 5. Strengthen the WiFi signal
There are a few methods you can try to improve the quality of Internet signal:
Fix NW-2-5 error in XBox One/360, PlayStation 3/4, Roku, Blu-Ray Player, and others
If the described error is preventing you from accessing Netflix on devices such as gaming consoles (Xbox One or 360, PlayStation 3 & 4, Set-top Box or Streaming Media Player, Roku or Blu-Ray Player, you should follow steps given above, but in step 4, connect the modem with the device you are having issue with. Also, you can configure your device’s DNS settings.
Check your Xbox 360 DNS configuration
TIP: You can also go for Manual option. In such case, enter 8.8.4.4 as Primary DNS Server and 8.8.8.8 as secondary DNS server.
Configure Xbox One DNS settings
Configure PlayStation 3/4 Settings
One option you might haven’t thought about – BT Parental Controls
In case you are an user of BT (Internet provider), you should check whether Netflix is blocked via BT Parental Controls and if it is, change the configuration.Therefore, if the methods described previously didn’t help you to fix Netflix Error Code NW-2-5, the seventh one should do the trick: If you have a different method to solve the Netflix NW-2-5 issue, do not hesitate and leave your opinion in the comments section below. Some users reported that only internet service provider was capable of fixing the problem as it was related to severe network connectivity issues. If you have encountered a different issue with Netflix, you can contact our geeks via Ask Us page.
